Terms & Conditions
Last updated 11 July 2026
01
Bookings and payment
A booking is confirmed only when we have received the deposit stated on your quotation and have sent you a written confirmation. Until then, prices and availability can change.
The balance is due before the date shown on your confirmation. If it is not paid by then, we may treat the booking as cancelled and apply the cancellation charges below.
Prices are quoted per person on the occupancy stated in your itinerary and cover only what the itinerary lists as included.
02
What is and isn't included
Your itinerary is the definitive list. Unless it says otherwise, the price excludes visa fees, travel insurance, personal expenses, tips, camera fees, anything described as optional, and any cost arising from events outside our control.
03
Changes and cancellation by you
Tell us in writing as early as you can. Charges depend on how close to departure you cancel and on what our suppliers — airlines, hotels, operators — will refund us; airline tickets and peak-season hotel nights are often non-refundable in full.
The cancellation schedule that applies to your journey is set out on your quotation and confirmation. Changing dates, names or room types after confirmation may attract supplier fees, which we pass on at cost.
Our Cancellation Policy sets out how a cancellation is made and what it costs; our Refund Policy sets out how money already paid comes back to you. Both are part of these terms.
04
Changes and cancellation by us
We plan carefully, but journeys sometimes change. If we must alter your itinerary significantly before departure, you may accept the change, take an alternative journey we offer, or cancel for a full refund of what you have paid us.
Group departures require a minimum number of travellers. If that number is not met, we may cancel and refund you in full; we will tell you as early as we can.
We are not liable for changes caused by events beyond our control — weather, natural events, strikes, civil unrest, government or airline decisions, temple or shrine closures, road and permit restrictions. Where such events force a change mid-journey, we will do our best to arrange alternatives, but any unavoidable extra cost is yours.
05
Your responsibilities
You are responsible for carrying valid identification, passports, visas and permits, for meeting the health requirements of the places you travel to, and for arriving on time for every departure. Names on your booking must match your official ID exactly.
You must tell us before booking about any medical condition, mobility need or dietary requirement that affects your travel, so we can tell you honestly whether a journey suits you. Some itineraries — high-altitude yatras in particular — are physically demanding.
We ask every traveller to hold travel insurance covering medical care, cancellation and baggage. For international journeys, we consider it essential.
06
Our liability
We act as a tour operator and, where we book flights, hotels and other services on your behalf, as your agent with those suppliers. We take care in selecting them, but we are not liable for their acts or omissions beyond what Indian law requires of us.
We are not liable for loss of baggage or valuables, for personal injury arising from your own actions or from risks inherent in travel, or for indirect losses. Nothing in these terms limits liability that cannot lawfully be limited.
07
Conduct on tour
Our tours carry families, elders and pilgrims. If a traveller's behaviour endangers others or seriously disrupts a journey, our tour manager may end that traveller's tour; no refund is due and any onward costs are theirs.
08
Complaints and governing law
If something goes wrong, tell your tour manager immediately so we can put it right while you are still with us. If it remains unresolved, write to us within 30 days of returning and we will investigate.
These terms are governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction.
Anything here you'd like explained before you book? Call us — we would rather talk it through.